sandibet Privacy Policy

This page describes what we collect when you use sandibet and how we keep that data protected. We recognize that privacy matters to our users, and we take seriously the responsibility of handling your personal information. Our privacy practices apply to all users accessing our platform through web browsers, mobile apps, or any other interface.

We at sandibet collect personal data to operate our sportsbook and gaming services, process your deposits and withdrawals, verify your identity, and respond to customer support requests. We do not sell your data to third parties. We share information only with processors needed to deliver our services—payment gateways, identity verification providers, and fraud detection systems.

Our servers and data storage may sit outside your jurisdiction. We apply standard encryption and security practices to protect your information. If you have questions about how we handle your data, our support team responds in English and Indonesian during all operating hours.

What we collect on sandibet

We collect personal data in two categories: data you provide directly, and data we collect through your use of our platform.

Data you provide to sandibet

When you open an account, we collect your email address, password, full name, date of birth, national ID number, and proof of address. We also collect your chosen payment method—for example, your QRIS identifier, e-wallet phone number, mobile banking account, local payment phone number, online payment account, e-wallet phone number, or bank account details for mobile banking, local payment, online payment, or e-wallet virtual accounts. We use this data to verify your identity (KYC), process deposits and withdrawals, and maintain your account.

We also collect any information you provide when contacting our support team—messages, account questions, dispute reports, and attachments. We retain this information to respond to your inquiry and to keep a record of our interactions.

Data we collect through your use of sandibet

We collect information about your platform activity: which markets you view, which games you play, your predictions and outcomes, your account balance, and your login history. We also collect technical data—your IP address, device type, browser type, and timestamps of your interactions. We use this data to operate our platform, detect fraud, comply with legal obligations, and improve our service.

We also collect cookies and similar tracking technologies. Cookies store your session data, language preference, and account login status. We use cookies to remember you between sessions and to provide a faster experience on your next visit.

• Account activity: We track deposits, withdrawals, predictions placed, game plays, and settlement results. This data helps us process your requests and resolve disputes.
• Technical data: We log your IP address, device identifiers, and browser information to prevent fraud and monitor platform security.
• Communication data: We record support interactions, including emails, chat messages, and call logs.

How we use your data on sandibet

We use your personal data for these purposes: account opening and verification, deposit and withdrawal processing, fraud prevention, legal compliance, customer support, and platform improvement. We do not use your data for marketing purposes without your explicit consent.

Our sandibet data retention policy

We retain your personal data for as long as your account is active and for a period of time after closure to comply with legal obligations. Account activity data is retained for at least five years to support dispute resolution and fraud investigation. Payment records are retained as required by anti-money-laundering regulations and tax law.

If you request account closure, we delete your password and login credentials immediately. Your core personal data (name, ID, address) is retained for legal compliance. Your account activity is retained to support any future disputes or regulatory inquiries.

Your rights regarding data on sandibet

You have the right to access your personal data held on sandibet. You may request a copy of your data by contacting our support team. We respond to data access requests within standard business windows—typically within five to ten business days.

You have the right to correct inaccurate data. If your personal information has changed—for example, your address or payment method—you can update it in your account settings or by contacting support.

You have the right to request deletion of your account. Upon closure, we delete your password and login credentials immediately. Core personal data and account activity are retained as required by law, but we stop using your data for marketing or service improvement purposes.

• Data access: Contact support with your request; we respond within five to ten business days with a copy of your personal data.
• Data correction: Update account settings yourself, or request changes via support if you cannot edit the field directly.
• Account closure: Request closure through account settings; we remove your login credentials immediately and retain only data required by law.
• Withdraw consent: If you consented to marketing or analytics, you may withdraw that consent at any time through account preferences.

Security practices on sandibet

We encrypt all data in transit using SSL/TLS encryption. Your personal information is stored on secure servers with restricted access. We do not store full payment card details on our servers; all payment data is processed directly by our payment gateways.

We undergo periodic security assessments to identify and address vulnerabilities. If we discover a data breach that may affect your privacy, we notify affected users and relevant authorities as required by law.

Cookies and tracking on sandibet

We use cookies to store your session data, language preference, and login status. These cookies are necessary for our platform to function. We also use analytics cookies to understand how users interact with sandibet, which helps us improve our interface and fix bugs.

You can disable cookies in your browser settings, but doing so may prevent you from logging into your account or accessing certain features. We do not use cookies to track you across unrelated websites or to build a profile for targeted advertising.

Changes to our sandibet privacy policy

We may update this privacy policy from time to time. Material changes are communicated via email or in-app notification. Your continued use of sandibet after notification constitutes acceptance of the updated policy. If you do not accept a change, you may request account closure and a withdrawal of your balance.

Final notes on sandibet privacy

We take your privacy seriously and apply industry-standard practices to protect your personal data. We do not sell your information to third parties. We share data only with processors necessary to deliver our services—payment providers, identity verification services, and fraud prevention systems.

Our services are available only where local law permits. Your personal data may be processed and stored outside your jurisdiction, but we apply consistent security and privacy standards regardless of location. If you have questions about how we handle your data or wish to exercise your privacy rights, contact our support team in English or Indonesian. Our team responds during all platform operating hours.